Government Fleet

FACT 2013

Magazine for the professional fleet manager managing public sector vehicles and equipment.

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❲ overview ❳ SERVICES OUTSOURCED Body and paint Towing Warranty work 60% 57% 55% Transmission work Wheel alignments Heavy-duty tire repair and replacement Spring repair Major engine repairs Repairs requiring special equipment Detailing Washes Component rebuilds Welding Computer-related repair issues Parts management 9% PM/repairs for alt-fueled vehicles 76% 6% 4% 7% Glass repair Other We do not oversee maintenance/ do not have repair shops 12% 18% 16% 30% 28% 38% 37% 45% 44% 72% 69% 0 10 20 30 40 50 60 70 80 MORE THAN ONE RESPONSE POSSIBLE Fleet managers balance the work they do in-house with the staff they have with work that is more time-consuming, specialized, or requires special tools or equipment that they outsource. This chart shows the most commonly outsourced services. Of those who chose "other," the most common outsourced service is emergency vehicle upftting. CHANGE IN OUTSOURCED SERVICES IN THE PAST YEAR Stayed the same We began outsourcing more services 84% 12% We began in-house work on services we normally outsource 4% Fleets that began bringing work in-house that were previously outsourced say they are doing so because they have better quality technicians, decided to do warranty repairs in-house to recover maximum warranty dollars, or continued a plan to outsource less work each year. One feet without maintenance garages is beginning a pilot program to bring maintenance and repair authorization back in house, with positive results so far. Those who said they have been outsourcing more work in the past year say these services are for parts management, upffting, or repairs for various technologies on new vehicles that staff do not have adequate training or tools to fx. Others say they outsource more because of a loss of qualifed technicians, more work than staff can handle, or for better effciency and cost savings. One feet said it was outsourcing more because major shop renovations have limited work space. 10 GOVERNMENT FLEET I SEPTEMBER 2013

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